### Privacy Policy

**Effective Date: 6/1/24 **

The Journi Room is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our website [website URL] ("Site") and make use of our services.

1. Information We Collect

**Personal Information**:

- When you create an account, place an order, or subscribe to our newsletter, we collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details.

**Non-Personal Information**:

- We collect non-personal information such as your browser type, IP address, device information, and how you interact with our Site.

2. How We Use Your Information

**To Process Transactions**:

- We use your personal information to process your orders, manage your account, and provide you with customer service.

**To Improve Our Services**:

- We use non-personal information to analyze how our Site is used and to improve its performance and usability.

**To Communicate With You**:

- We use your contact information to send you updates on your order, promotional offers, newsletters, and other information related to our services.

3. Information Sharing and Disclosure

**Third-Party Service Providers**:

- We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing.

**Legal Requirements**:

- We may disclose your information if required by law or if we believe that such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

6. Your Rights

**Access and Correction**:

- You have the right to access and correct your personal information by logging into your account or contacting us directly.

**Opt-Out**:

- You can opt out of receiving promotional emails by following the unsubscribe instructions included in each email or by contacting us.

7. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

### Return Policy

At The Journi Room, we strive to ensure your complete satisfaction with your purchase. If you are not entirely pleased with your order, we offer the following return options:

1. **Store Credit and Exchange Only**: We do not offer refunds. All returns will be issued as store credit or can be exchanged for another item.

2. **Return Window**: You have 14 days from the date of purchase to return any item.

3. **Conditions for Return**:

- Items must be unworn, unwashed, and in their original condition.

- All original tags must be attached.

- Items must be free of any odors, stains, or damages.

4. **Proof of Purchase**: A valid receipt or proof of purchase is required for all returns.

5. **Non-Returnable Items**:

- Sale items

- Gift cards

- Personal care items (e.g., swimwear, underwear)

6. **Process**:

### Online Order Return Process

We want you to be completely satisfied with your online purchase from The Journi Room. If you need to return an item, please follow the process below:

A. **Initiate a Return**:

- Log in to your account on our website and navigate to the "Order History" section.

- Select the order containing the item(s) you wish to return.

- Click on the "Initiate Return" button and follow the instructions to request a return authorization.

B. **Return Authorization**:

- Once your return request is approved, you will receive a return authorization email with instructions and a return shipping label.

C. **Pack the Item(s)**:

- Carefully pack the item(s) you wish to return in their original packaging, if possible.

- Include the original packing slip or a copy of your return authorization email.

D. **Ship the Return**:

- Attach the provided return shipping label to your package.

- Drop off the package at the nearest shipping carrier location or schedule a pickup, as per the instructions in the return authorization email.

E. **Processing Your Return**:

- Once we receive your returned item(s), our team will inspect them to ensure they meet the return conditions.

- You will receive an email notification once your return has been processed.

F. **Store Credit and Exchange**:

- If your return is approved, you will receive store credit for the amount of the returned item(s).

- Alternatively, you can exchange the returned item(s) for other products of equal or lesser value.